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Return policy

Dear Customer,

WIGS, ALL HOSIERY, PANTIES, LEATHER, PVC, COSTUMES, TEDDIES are NOT RETURNABLE due to obvious sanitary/health concerns and Federal Laws.

We will REFUSE unauthorized returns! All items must be clean and unworn with all tags attached. All pre-packaged items must be returned in original packaging. Only 1 return is allowed per order.

Sale items are FINAL SALE. Sale items cannot be exchanged or returned, no exceptions.

If returned item has been worn or damaged no refund will be given. We may give a partial refund, or send the garments back to you.

Please fill up the return form within 14 days of delivery to obtain credit or exchange.

In order to fill up return form please go to my account tab on the top of any page of the website. Put your order number under track my order then click arrow or enter. You will receive an email with instruction. Click the first link and your order will come up.  Click on return request link. Select either you want to exchange or return merchandise from drop down menu. Then select item(s) you wish to return. If items from your order are not eligible for return you will not be able to see the return request link. On the bottom click submit bottom.

You will receive and email confirmation with your return request number. Once the status of the return or exchange is changed, you will receive an email confirmation including a packing slip. Please print out and put it on mail with item(s) you want exchange or return.

Items must be received within 15 days once return authorization has been obtained, NO EXCEPTIONS. We will credit your card or issue a store credit within 10 Business Days.

Shipping and handling charges are invariably nonrefundable. To send back the item(s) customer will have to pay shipping charges.

 

Mail your package to:

JK Global Distributor
2464 Madison street
Hollywood, Florida, 33020
USA